Return and Exchange Policy

At Diana, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our return and exchange policy is designed to offer you peace of mind.

Returns:

- Eligibility: Items must be returned within 30 days of receipt. They should be in their original condition, unused, and with all original packaging and tags intact.

- Process: To initiate a return, please contact our customer service team at [email protected] or +966 53 983 9097 to receive a return authorization and instructions.

- Refunds: Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

Exchanges:

- Eligibility: Exchanges are available for items of the same or higher value, subject to availability. Items must be in their original condition, unused, and with all original packaging and tags intact.

- Process: To initiate an exchange, contact our customer service team to discuss your request and receive exchange instructions.

- Shipping: You are responsible for the return shipping costs. Diana will cover the shipping cost for sending out the replacement item.

Non-Returnable Items:

Certain items are non-returnable, including:

- Personalized or custom-made products

- Products marked as final sale

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund based on the situation.

For any questions or further assistance, please reach out to our customer service team via:

- Email: [email protected]

- Phone: +966 53 983 9097

Thank you for shopping with Diana. We are here to ensure your complete satisfaction.